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Loading pageVersion 1.0 · Effective 1 October 2026 · Altren Group Pty Ltd ABN 32 700 087 332 trading as Altego · Melbourne, VIC
These Terms apply to everyone who visits altego.com.au, creates an account, or subscribes to the Altego platform. By using our website or completing any registration, you agree to these Terms. If you are acting on behalf of a business, you confirm you have authority to bind that business.
Altego is operated by Altren Group Pty Ltd ABN 32 700 087 332, a Melbourne-based technology company. References to "Altego", "we", "us" or "our" mean Altren Group Pty Ltd trading as Altego.
These Terms govern your use of our website at altego.com.au and any related subdomains, and the Altego platform in respect of website access, account registration and general use of the site.
The Customer Agreement governs the subscription itself, including what Altego is and is not, the allocation of regulatory responsibility, service levels, support, data handling and retention. Where anything in these Terms is inconsistent with the Customer Agreement in relation to the platform, the Customer Agreement prevails.
These Terms form a legally binding agreement between you and Altego. If you do not agree, you must not use our website or services.
You accept these Terms by browsing or using our website, creating an account, clicking "I agree", "Continue", "Subscribe" or similar in our website or platform, or using the platform after an updated version of these Terms has been published. Acceptance is effective from the moment you take one of those actions. No paper document is required.
Altego is supplied to businesses that are, or have applied to become, reporting entities under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). It is not supplied to consumers and is not for personal, domestic or household use.
Registration is not complete until we have reviewed the business details and the AUSTRAC registration or enrolment proof supplied with them, and activated the account. We may decline a registration, or require further information, at our discretion.
This is the most important thing on this page.
Altego is software. It is not legal advice, regulatory advice, or advice about your obligations. We are not your lawyer, your compliance adviser, your auditor or your AML/CTF Compliance Officer.
The rules, thresholds, typologies, templates, report formats and workflows in Altego were developed from the operational practice of remittance providers and other practitioners in the field, and from publicly available material. They were not prepared on the basis of legal advice, and they have not been reviewed, approved, endorsed or certified by AUSTRAC or by any other regulator.
Every obligation the law places on you stays with you. You remain responsible for your own AML/CTF programme, your risk assessment, your customer due diligence decisions, your reporting to AUSTRAC and your record keeping. Those obligations cannot be transferred to a software supplier. Using Altego does not of itself make you compliant and is not evidence that you have met any obligation.
Some functions must be described in your own programme before you rely on them, including rule thresholds and tuning, risk scoring, screening configuration, how alerts are triaged and cleared, when an alert becomes a suspicion, how identity is verified and recorded, how reports are prepared and lodged, and what you do during an outage. Altego does not write your programme and does not stand in place of one.
Clause 5 of the Customer Agreement sets this out in full and prevails over anything on this page.
Altego assembles report data, validates it against the applicable format, tracks the due date and keeps a time-stamped record of each step. Lodgement is performed by a person at your business, through AUSTRAC Online. That person records who lodged the report, when, and the AUSTRAC receipt. Altego does not lodge a report on your behalf, and in no circumstances lodges a suspicious matter report.
Validation checks that a file is structurally complete and correctly formatted. It is not a check that the report is accurate, that it is the right report to lodge, or that lodging it discharges an obligation. Statutory deadlines are yours to meet. Where a report is returned for correction, the original due date continues to apply.
Screening may be performed in one of two ways, and which methods are available to you at any time are those we have made available in the platform and enabled for your account.
Screening in your own system. You perform the check outside Altego and record the check and its result in the platform. We record what you enter. We do not perform the check, review it, or validate the result.
Screening through a provider we make available. Where we have made a screening provider available and you have enabled it, the platform screens against the reference data that provider supplies and records the result.
You choose. Where a provider is available, you decide whether to use it, for which lists, and at what match thresholds, and you may decide not to use it and keep screening in your own system. Enabling a provider does not move responsibility for screening to us or to that provider.
Where no provider is connected, or one is available and you have not enabled it, you must screen in your own system and record the check in the platform. Nothing in the platform should be read as a live check against a list that is not connected and enabled.
Before a provider can be enabled we will publish which provider it is, which lists it covers, how often those lists are refreshed, what is sent to it and where it operates.
Where a provider is connected and enabled, its data comes from third parties and public registers. We do not compile it, verify it, or control when it is updated, and we give no warranty that it is available, accurate, complete or current. Where a source fails or is degraded in a way that affects your screening, we will tell you without undue delay and record the period affected. Deciding what rescreening to perform for that period, and performing it, is yours.
Name matching is inherently imprecise whichever method is used. False positives and false negatives are a normal characteristic of screening and are not a defect. You set your own match thresholds and are responsible for that choice, for reviewing matches, and for the consequences of a match you discount.
At the date of this version, no screening provider is connected. All screening is performed by you in your own system and recorded in Altego.
Identity checks are performed by your own staff against the document the person provides, and recorded in the platform. Altego records what your staff enter; it does not perform the check, review it, or validate the document. No electronic verification provider is connected today. If one is made available, clause 3.3 of the Customer Agreement governs it and we will publish which provider is used, what is sent and what is returned, before it can be enabled.
The AML/CTF Act restricts disclosure of information about a suspicious matter, including the fact that a report has been formed, prepared or lodged. You are responsible for complying with those provisions, including by controlling which of your users can see that information through the permissions you set in the platform.
You must not use Altego to tip off. Doing so is a breach of these Terms and may be an offence.
Registration. You must provide accurate, current and complete information and keep it up to date.
Account security. You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us immediately at hello@altego.com.au if you believe your account has been compromised.
Business accounts. If you register on behalf of a business you are the account owner and are responsible for managing access for your team. You are liable for the actions of all users on your account.
Suspension or closure. We may suspend or close your account if you breach these Terms, if amounts are unpaid, if your AUSTRAC enrolment or registration lapses, is suspended or is cancelled, if a regulator or court directs it, or if we reasonably believe your use poses a risk to us or other users. We will give reasonable notice where practicable, except in cases of serious breach, fraud or regulatory direction.
Suspension does not suspend your obligations. You remain responsible for monitoring, record keeping and reporting throughout any period of suspension, by other means if necessary.
What you get. Access to the platform on the plan recorded in your account, with the number of users that plan includes and unrestricted monthly transaction volume. There is no charge per alert, per case, per report or per identity verification.
Plans and pricing. Published at altego.com.au/pricing and recorded in your order confirmation. All prices are in Australian dollars and exclusive of GST.
Users. Each plan includes a set number of user positions, enforced in the platform. To add more users, move to a plan with a larger allowance.
Trials. We may offer a free trial. Whether one is offered, how long it runs and what it includes are decided case by case and confirmed when the trial is granted. No credit card is required. The platform is provided during a trial on an "as is" basis with no service level, and we may end a trial at any time without notice. Data entered during a trial that does not convert is retained for 30 days and then deleted.
Billing. Fees are charged in advance to your nominated payment method. If a payment fails we notify you and retry. You have 7 days from that notice to update the payment method and pay. If the amount is still unpaid we may suspend access until it is paid.
Annual plans. Where we offer annual billing, fees are paid in advance for 12 months at the rate then published for that plan on annual billing, and the plan renews automatically unless you cancel at least 30 days before the renewal date.
Cancellation. Monthly plans: cancellation takes effect at the end of the current billing period, with no refund for the remaining days. Annual plans: cancellation within 30 days after a renewal date gives a pro-rata refund for the unused full months in the renewed term.
Price changes. We may change prices on at least 30 days written notice. For annual plans a revised price takes effect at the next renewal, with at least 60 days notice. If you do not accept a change you may cancel before it takes effect.
You may use our website and the platform only for lawful purposes and in accordance with these Terms and our Acceptable Use Policy at altego.com.au/acceptable-use, which forms part of these Terms. In particular you must not use Altego to evade an AML/CTF obligation or to help another party do so, to tip off, to enter data you are not authorised to hold, or to reach another business's data.
Ownership. You own your data. We claim no ownership of it.
How we use it. We process it to provide and support the platform, to meet our own legal obligations, and for nothing else. We do not sell it and we do not use it to train artificial intelligence or machine learning models without your express consent.
Security. We take technical and organisational measures appropriate to the sensitivity of the data, set out on our Trust page and in our Privacy Policy. No system is completely secure.
Export. You can export at any time through the platform, and may request an export from us, which we provide within 10 business days at no charge. Because an export may contain personal, financial and suspicious matter information, we confirm the requester is an authorised contact on the account, send the file in an encrypted archive through a secure expiring link restricted to the named recipient, and send the password separately by SMS to a mobile number already held on the account. We do not email an export as an attachment.
Retention and what happens when you leave. While your subscription is active, records subject to AML/CTF retention rules are kept for the periods those rules require, which is seven years for customer identification, transaction, report and screening records, and are not deleted on request while a retention obligation applies.
You must export your records before your subscription ends. After termination we retain your data for 90 days so an export can still be requested, and then delete it, other than anything we are required by law to keep. The seven-year record-keeping obligation under the AML/CTF Act is yours, not ours. Altego is not your system of record after you leave, and records held only in Altego cannot be recovered after the 90-day period.
Data breaches. If we become aware of a breach likely to cause serious harm we will notify you as soon as reasonably practicable and aim to do so within 72 hours, and we will comply with the Notifiable Data Breaches scheme.
We own all intellectual property rights in the Altego platform, website, software, rule libraries, templates and related materials. These Terms transfer no ownership to you. You have a limited, non-exclusive, non-transferable right to use the platform for your own business purposes while your subscription is active. You own your own data and any configuration specific to you. The Altego name, logo and brand are our trademarks.
Our target. We aim for 99.9% availability each calendar month for paying subscribers, measured from our monitoring systems. Availability during a trial and for beta features is not guaranteed.
Planned maintenance. We reserve Tuesday and Thursday nights, 11 pm to 1 am AEST, for maintenance, and in most weeks we do not use them. You get at least 48 hours notice before planned downtime. Planned maintenance does not count toward any downtime calculation.
Service credits. If we miss the target in a month you may claim a credit on your next invoice: 99.5% to 99.89% availability, 5% of that month's fee; 99.0% to 99.49%, 10%; 98.0% to 98.99%, 20%; below 98.0%, 30%. The maximum credit in any month is 30%. Claim within 14 days of the end of the affected month. Credits are applied to your next invoice and cannot be redeemed for cash.
Not covered. Downtime caused by matters outside our control, including your own internet, third-party service failures, your configuration or misuse, planned maintenance, or where your account has an overdue balance.
An outage does not suspend your obligations. You must maintain a documented process for meeting your AML/CTF obligations during a period in which the platform is unavailable.
Support is available to paying subscribers during Support Hours, being 7 am to 10 pm AEST, Monday to Sunday, by email to hello@altego.com.au and through the help centre, which is available 24 hours. Our status page is available 24 hours. A suspected security vulnerability should be reported to security@altego.com.au, which we acknowledge within 24 hours. For a critical issue, where the platform is inaccessible or monitoring, screening or report preparation is not operating, we aim to acknowledge within 1 hour during Support Hours. Business Hours, being 9 am to 5 pm AEST Monday to Friday excluding Victorian public holidays, apply to commercial and administrative matters.
We sometimes release features in beta. They are labelled in the platform, provided as-is, with no availability commitment and no service credit, and may change or be removed. A beta feature must not be relied on for a regulatory purpose, or be the sole means by which you meet any obligation, unless we have confirmed in writing that it is generally available.
The platform may connect with third-party services, including reference data providers and payment processors. We are not responsible for the availability or performance of a third-party service, and your use of one is subject to its own terms. If a provider we rely on changes or discontinues its service we will give reasonable notice and work to find an alternative.
To the extent permitted by law we provide the platform and all services "as is" and make no warranties beyond those expressly stated. We do not warrant that the platform will be error-free or uninterrupted, that it will detect any particular conduct, that any reference data is accurate or current, or that use of the platform will result in compliance with any law or satisfy any regulator.
Nothing in these Terms excludes or limits any right under the Australian Consumer Law that cannot be excluded or limited by agreement.
To the maximum extent permitted by law our total liability for any claim under or related to these Terms is limited to the fees you paid in the 12 months before the claim arose.
We are not liable for loss of profit, revenue, data, business opportunity, or any indirect, consequential or punitive loss. Without limiting that, we are not liable for any civil penalty, fine, infringement notice, enforceable undertaking, remediation cost or enforcement action imposed on you by a regulator, nor for loss arising from your failure to detect, investigate, report or retain a record.
We cannot limit liability for death or personal injury caused by our negligence, for fraud or wilful misconduct, or for any liability that cannot be excluded under the Australian Consumer Law.
We may update these Terms. When we make a material change we will notify you by email at least 30 days before it takes effect and post the updated Terms at altego.com.au/terms with the effective date. Continuing to use the platform after that means you accept them. If you do not agree, you may cancel before the change takes effect.
You can close your account at any time from your account settings or by emailing hello@altego.com.au.
We may close your account if you materially breach these Terms and do not fix the breach within 30 days of notice, if you are insolvent, if your AUSTRAC registration lapses or is cancelled, or if we reasonably believe you are using the platform for fraudulent or illegal activity. In serious cases we may close it immediately.
When your account closes, access stops, fees owing remain payable, and clause 13 governs what happens to your data.
These Terms are governed by the laws of Victoria, Australia. If a dispute arises, contact us first at hello@altego.com.au to try to resolve it informally. If we cannot resolve it within 30 days, either of us may refer it to mediation before commencing court proceedings. The courts of Victoria have jurisdiction.
Entire agreement. These Terms, together with our Privacy Policy, Cookies Policy and Acceptable Use Policy, form the complete agreement between you and Altego in respect of your use of this website and the creation of an account. They are not the agreement under which the platform is supplied. That agreement is the Altego Customer Agreement, which is accepted separately during registration and prevails over these Terms to the extent of any inconsistency in relation to the platform.
No waiver. If we do not enforce a right, that is not a waiver. Any waiver must be in writing.
Severability. If any part is invalid or unenforceable it will be modified to the minimum extent necessary, or removed. The rest continues to apply.
Assignment. You may not transfer your account or rights without our written consent. We may transfer ours as part of a sale or restructure, with notice.
Force majeure. We are not liable for failing to perform if prevented by circumstances outside our reasonable control. We will notify you promptly and resume as soon as possible. If a disruption continues more than 30 days, either of us may cancel the affected service with a pro-rata refund of prepaid amounts.
Altren Group Pty Ltd · ABN 32 700 087 332 · Melbourne, Victoria, Australia